Residential Terms & Conditions
These terms apply to residential/domestic customers. If you’re booking commercial work, terms may differ and will be confirmed in writing for that job.
1) Quotes, surveys and what’s included
- Our quote is based on the information provided and (where needed) a site visit.
- Unless we state otherwise, quotes include standard preparation appropriate to the surfaces we can see/assess at the time.
- The quote will describe what’s included (areas, finishes, and any making-good).
2) Booking, deposit and start dates
- To secure a start date we require a £100 booking deposit.
- Your booking is confirmed once the deposit has been paid and we’ve agreed the dates.
- Start dates are agreed in good faith, but may move due to weather (external work), drying times, access issues, or unforeseen site conditions. We’ll always keep you updated.
Deposit and cancellations: If you cancel after we’ve reserved time and/or incurred costs (for example materials ordered), we may retain enough of the deposit to cover those genuine costs. If we cancel, we’ll refund your deposit in full.
3) Payments (balance due on completion)
- For residential jobs, the final balance is due on completion, before we leave site.
- “Completion” means the quoted work is finished and you’ve had a reasonable chance to walk through it with us (or we’ve agreed completion by photos/video if you’re not present).
- For larger jobs (multi-room / multi-day), we may agree stage payments in advance. This will be confirmed in writing.
- Payment is by bank transfer (preferred) or another agreed method.
4) Changes, extras and colour changes (variations)
If you ask us to change the scope after work has started, it’s treated as a variation. Examples include:
- adding extra rooms/areas, extra prep, repairs beyond what was included
- changing colours once painting has started, changing paint type/brand/finish
- upgrading materials or changing the method (e.g., spray vs brush/roller)
Variations may affect price and timings. We’ll confirm any variation before we proceed (message/email is fine).
5) Materials and finishes
- Unless stated, paint and materials are chosen to suit the job and your preferences (finish, durability, washability).
- Colour can look different in different light. We recommend you approve colours (and test patches if needed) before we apply full coats.
- Coverage depends on surface condition and colour changes. Some colours/brands may require additional coats; if that isn’t included in the original quote, we’ll discuss it with you.
6) Preparation, making-good and surface conditions
- Good results rely on correct prep. We’ll prep as agreed in the quote.
- If we uncover issues not visible at quote stage (e.g., loose plaster, blown render, damp staining, rot, failing previous coatings), we’ll tell you and agree the next step. Any extra repairs may be chargeable as a variation.
- We can’t be responsible for underlying defects in surfaces that later cause paint failure (for example persistent damp or structural movement).
7) Access, safety and your responsibilities
To keep the job running smoothly, we ask that:
- we have safe access to the work areas during agreed hours
- valuables and fragile items are removed or protected where possible
- rooms are reasonably cleared (small furniture moves can be agreed, but large/heavy items may require your help)
- pets are kept away from work areas for safety
- you provide access to water/electricity as needed
If we arrive and cannot start due to lack of access or the area not being ready, we may need to reschedule and/or charge for lost time.
8) Working hours, noise and drying times
- We’ll agree working hours in advance where possible.
- Some processes create dust/noise (sanding/prep). We use dust control and protection, but some disruption is unavoidable.
- Drying/curing times vary by product, temperature and ventilation. We’ll advise when rooms/surfaces can be used again.
9) Snagging and concerns
- Please raise any concerns as soon as possible so we can resolve them quickly.
- Minor touch-ups are normal at the end of decorating. We’ll aim to address reasonable snagging items within a sensible timeframe.
10) Warranty / workmanship
If we’ve offered a workmanship warranty (for example 2 years), it covers defects caused by our workmanship, provided:
- surfaces were sound at the time of work
- the issue isn’t caused by damp, leaks, condensation, movement, or other external factors
- surfaces have been used and maintained normally
11) Cancellations and your cancellation rights (residential consumers)
If you book as a consumer and the contract is agreed at a distance (e.g., by phone/email) or off-premises (e.g., in your home), you may have a legal right to cancel within 14 days.
If you ask us to start work within the 14-day cancellation period, you’re requesting an early start. If you then cancel after work has started, you may need to pay for the work completed and any materials already supplied/ordered.
To cancel, contact us in writing (message/email is fine) stating your name, address, and that you wish to cancel.
12) Photos and marketing
We may take before/after photos for quoting, records and quality control. We’ll only use identifiable photos for marketing (website/social media) with your permission.
13) Liability
We take reasonable care to protect your property and belongings. We’re not liable for:
- pre-existing damage, hidden defects, or issues outside our control
- delays caused by weather, supplier issues, access restrictions, or drying/curing conditions
Nothing in these terms limits your legal rights.
14) Privacy
We only use the information you provide to respond to enquiries, prepare quotes, and carry out our services. Please see our Privacy Policy for more details.
15) Governing law
These terms are governed by the laws of England and Wales.